Frequently asked questions
If you are unable to find the answer to your enquiry below, please do not hesitate to contact us.
How does WatchLink work?
WatchLink operates on an enquiry-based model. Each watch listing is an invitation to begin a conversation. Once you submit an enquiry, our team will get in touch to provide further details, availability, and next steps.
Why is there no checkout or “Buy Now” button?
Fine watches deserve considered decisions. By keeping the process enquiry-based, we ensure each transaction is handled personally, securely, and with the appropriate level of care.
What happens after I submit an enquiry?
Our team will contact you directly to confirm availability, answer any questions, and guide you through pricing, payment, and delivery options.
Is every watch authentic?
Yes. Every watch we list is thoroughly inspected and authenticated before being presented. Authenticity is never assumed and never compromised.
Do you offer warranty on the watches you sell?
We stand by the quality of all of our pre-owned watches and mechanical objects. If something goes wrong, we’ll always strive to remedy the situation in a timely manner and to the best of our ability. The satisfaction and trust of our clients is of the highest importance, to everyone at WatchLink.
All of our pre-owned watches have undergone thorough, non-invasive mechanical inspections and have been serviced, if appropriate, to ensure that they meet our highest standards of timekeeping and functionality.
Our pre-owned watches, unless stated otherwise, are covered by either a full or a limited twenty-four month warranty. This excludes any damage sustained due to improper use or accident. Due to their age, some pre-owned watches should not be subjected to the same conditions as when new
Is my enquiry binding?
No. Submitting an enquiry is non-binding and purely informational. It allows us to provide details so you can make a considered decision.
What are my options to sell my watch via WatchLink?
We enjoy working with our clients to establish the optimum way to find the next home for your watch. Depending on your preference, we can offer your watch at a fixed price on our website, and on our various channels. Alternatively, we can auction your watch at a pre-agreed date, while allowing you to set a guaranteed minimum return. Lastly, we can try to find a new home for your watch offline via a private sale, allowing you to retain privacy of the sale.
Do you ship internationally?
Yes. We work with trusted couriers to arrange secure, insured international shipping from Singapore. Shipping details are discussed individually after enquiry.